Intimask Shipping & Taxes
TAXES, DUTIES & CUSTOMS
UK CUSTOMERS
A mandatory 20% VAT tax will be added at checkout. Please, do email us requesting a VAT invoice if it's needed for your records.
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EU CUSTOMERS
As of July 1st, 2026, following Council Regulation (EU) 2026/382, the European Union has removed the customs duty exemption threshold for business-to-consumer imports. Whilst we work out internally what is the best way to navigate this change and adapt our system, we will no longer be collecting VAT or customs duties at checkout. Customers ordering from the EU are now responsible for all applicable import duties, customs fees, and any additional charges imposed by their local customs authorities. For further details on the EU customs reform, please refer to the official EU Taxation and Customs Union guidance.
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NON-UK and NON-EU CUSTOMERS
At this time, we do NOT have the ability to calculate and collect duties and import taxes at checkout. You will be contacted by the shipping carrier for this additional payment once your package reaches the border destination. Please be aware that your order purchase price does not reflect these fees and is only the price for the items you are purchasing. The buyer has sole responsibility for paying for these charges.
SHIPPING​
UK COSTUMERS
We will endeavour to dispatch your order as soon as possible, please do let us know if you are in a hurry as we understand the last-minute nature of the TV/Film industry. We use UPS-tracked shipping services, for mainland UK parcels usually take 24-48 hours to reach their destination. Your order may take 5-7 working days between ordering, fulfilment, shipment and arrival.
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If you are based within the M25 area, we can arrange same-day shipping or collection for an extra charge, please do get in touch.
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NON-UK COSTUMERS
We will endeavour to dispatch your order as soon as possible, please do let us know if you are in a hurry. We use UPS-tracked shipping services and your order will ship in the fastest shipping option. Your order may take 7-9 working days to arrive between ordering, fulfilment, shipment and arrival.
RETURNS/REFUNDS
​Please, see all details and information regarding returns and refunds here